AFTER-SALES SERVICE

DISCLAIMER

Our product guarantee applies where a problem is caused by a manufacturing defect, and if this is found not to be case, the guarantee will not apply. Bestway and Kokido are not responsible for financial loss due to the cost of water, chemicals or any other loss. Bestway and Kokido will not replace any product that has not been used or maintained in accordance with the manufacturer’s instructions contained in the user manual accompanying each product. 

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Kovyx warranty periods 
Automatic pool-cleaning robots (electric) 2 years
Pool cleaners (non-electric)                6 months
CAPRI Sand Filters 6 months
AQUABELA Pumps 2 years
Heat Pumps 2 years
Accesories: skimmers, covers, solar covel reels, solar showers... 6 months
Wood Panels 2 years
Spa: liner 6 months
Spa: pumps 2 years
Saunas 2 years
Bestway warranty periods 
Airbeds & mattresses No guarantee
Pool Liner 6 months
Flowclear water filters 2 years
Accesories: skimmers, covers, groundsheets, ironwork, steps...            30 days
Liner & Spa Covers 6 months
Spa: pumps 2 years
Other parts & accesories 6 months
K2O warranty periods 
Pool Liners 6 months
Water filters 2 years
Accesories: skimmers, covers, groundsheets, steps...                          6 months
Metal structures 2 years
Gardiun warranty periods 
Manufacturing defects only. Does not include damage caused by any use or misuse of the product. 2 years
Outdoor Toys warranty periods 
Manufacturing defects only. Does not include damage caused by any use or misuse of the product. 2 years

Contact form:

If your product is under warranty and you wish to contact our After Sales Service, please click here: Guarantee Form

If your product is not under warranty and you wish to ask a question, please click here: Contact us

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